Shipping Policy
Free Shipping & Delivery Times
We’re pleased to offer free shipping across Australia! (Please note that we do not currently offer international shipping.)
Estimated delivery times are displayed on product pages, but please note that unforeseen delays may occur due to circumstances beyond our control.
Order Processing & Tracking
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Orders are processed and shipped within 2 business days (Monday to Friday, excluding weekends and public holidays).
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If we experience a high volume of orders or anticipate any delays, we’ll reach out via email.
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Once your order is processed, you’ll receive a confirmation email with tracking details.
While we don’t have control over transit delays, Reebelo’s customer support team is always here to help—whether it’s tracking your order or assisting with any shipping issues whenever possible.
Changing Delivery Address
Once an order is placed, we are unable to change the delivery address. Please ensure that the shipping address provided at checkout is accurate and up to date. Reebelo is not responsible for any delays or delivery issues caused by incorrect shipping information provided by the customer.
Delivered But Not Received Claims
While not common, there may be an instance where the tracking of the package confirms delivery but the customer is unable to locate the package. In such instances, we request that the claim be made in a timely manner (ideally within 14 calendar days of the delivery date of their item(s). The delivery date is considered the date on which the shipment tracking indicates the item(s) were successfully delivered to the provided address. To make a claim, the customer can log into their account, go to My orders, locate the item(s) and click Help and follow the prompts to submit a claim.
