This warranty applies whenever Reebelo Australia Pty Ltd ABN 52 641 662 197 ('we', 'us',
'our') supplies Goods to the customer ('you', 'your').
If you are a 'consumer' under section 3 of the Australian Consumer Law, the following
mandatory text applies:
Our Goods come with guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and compensation for
any other reasonably foreseeable loss or damage. You are also entitled to have the Goods
repaired or replaced if the Goods fail to be of acceptable quality and the failure does not
amount to a major failure.
In this document:
(a) Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010 (Cth) and the corresponding provisions of the relevant State and Territory fair trading acts;
(b) Goods means goods supplied by us to you;
(c) Refurbished Goods means any Goods described as being in premium, pristine,
excellent, good, or acceptable condition at the time of purchase;
(d) ReebeloCare means the optional service plan sold on or after 16th August 2024, available to you at the time you purchase
your Goods;
(e) Warranty & Refund Form means the online claim form located here; and
(f) Squaretrade ABN 52 631 111 861 means our partner who is responsible for administering ReebeloCare.
(g) XCover (also known as Cover Genius Pty Ltd ABN 43 159 983 598)
means your partner responsible for administering ReebeloCare for plans
purchased prior to the 1st of October 2023.
At Reebelo, we are committed to providing high-quality products and excellent service. We stand behind the products sold on our platform and follow all the requirements of Australian Consumer Law (ACL).
The ACL protects consumers by giving them certain guaranteed rights when they buy goods and services. The ACL requires that goods must be free of defects and do what they are meant to do.
Our products come with guarantees that cannot be excluded under the ACL. As a consumer you are entitled to a replacement or refund for a major failure (e.g. cannot be fixed or is significantly different from what was described). You are also entitled to have the goods repaired or replaced if the goods do not meet acceptable quality standards and the failure does not amount to a major failure.
Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.
If, within 14 days after receiving the Goods, you have changed your mind, you can submit a claim under this Warranty and Refunds policy (14 Day Change-of-Mind Returns). To be eligible for a 14 Day Change-of-Mind Returns, the Goods must be in the same condition they were received with the original packaging intact, be free of any passwords and/or passcodes (including removal of AppleID/Google accounts) and include all accessories with which the Goods were delivered. We will not be liable for returning to you any other items that are shipped along with the returned Goods.
In the event that the item(s) are damaged in transit (damaged or opened package / missing or damaged item(s)), please report the issue immediately, within a maximum of 4 business days following delivery, to help us resolve the claim quickly (though this does not affect your rights under Australian Consumer Law). Please provide images of the item and the packaging to expedite the reporting process.
If, within 12 months from the date of purchasing the Goods, you have identified a defect,you are eligible to submit a claim under this Warranty and Refunds policy (12-Month-Vendor Warranty).
Subject to any rights or remedies that may apply to you under the Australian Consumer Law, the warranties available under this warranty do not apply in relation to:
(a) Refurbished Goods, any defects, flaws or variations in the quality or functionality of
the Refurbished Goods that were stated to you at the time of purchase;
(b) defects or damage resulting from your negligence, abuse or misuse of the Goods,
including inadequate or improper maintenance, exposure to liquids, accidents, any
use for which the Goods was not designed or for any ordinary wear-and-tear;
(c) your failure to follow the manufacturer's instructions or adhere to warnings; or
(d) any damage caused by modification to the Goods carried out on the Goods by
anyone other than a certified technician authorised by us.
If you purchase an extended ReebeloCare Warranty after 16 August 2024, we will extend the term of this warranty for an additional 12 months.
Please note that Refurbished devices sold on Reebelo do not maintain water resistance, due to the refurbishment process. Water damage or ingress is not covered under the Reebelo 12-Month-Vendor Warranty.
To make a claim under the 14-Day Change-of-Mind Return policy or the 12-Month-Vendor Warranty follow the steps outlined below:
Once we receive your claim, one of our representatives will help to determine, acting
reasonably, whether your warranty claim is valid and, if it is, will inform you how we may
honour it.
We may require you, after you lodge your claim, to provide proof of purchase details, to
respond to questions that are designed to assist with determining potential defaults, and to
follow our procedures for obtaining warranty service, which may include a physical or virtual
inspection of the Goods. You must respond to all requests promptly, and if you do not then
we reserve the right to consider your claim to be abandoned.
If you are requested to return the Goods to us for inspection or repair, you are responsible
for packing the Goods securely for shipping. You are responsible for any damage to the
Goods while in transit. You must ensure that you back-up and remove all personal
information stored on the Goods (including signing out of AppleID/Google accounts).
Subject to any rights or remedies that may apply to you under the Australian Consumer Law,
we will bear the reasonable delivery cost of any required return of the Goods. However, if we determine that your claim is not valid after receiving and inspecting the Goods, you will
be responsible for the cost of return (and any re-delivery) of the Goods.
Subject to any rights or remedies that may apply to you under the Australian Consumer Law,
if you submit a valid warranty claim, we will, at our option, repair the Goods, refund the cost
of the Goods, or replace the Goods with goods that are at least equivalent in function and
quality. If Goods (or components of Goods) are replaced, any replacement item becomes
your property, and the replaced Goods becomes our property.
At the time of purchasing your Goods, you can choose to purchase an extended ReebeloCare Warranty, which extends the 12-Month-Vendor Warranty for a total of 24 months. Depending on the date you purchased your ReebeloCare Warranty, you may be entitled for additional protection and services. To find out more about your plan benefits, please visit the following links corresponding to your Goods purchase date:
In order to prevent a complete return or cancellation of the order, Reebelo may from time to time, and at its sole discretion, offer the customer a partial refund solution where applicable.
If you have any questions, get in touch with us via email to support@reebelo.com.au.